Yes! We have the equipment and training to restore your
vehicle to pre-loss condition within industry standards so your vehicle
cosmetically and structurally equal to its pre-accident condition.
What type of replacement parts will you install on my vehicle?
The estimate will indicate the types of parts to be installed on your
vehicle. Replacement parts fall into 3 major categories: New original
equipment manufacturer (referred to as OEM); New non-original equipment
parts (referred to as Economy, or Aftermarket, or Offshore, or
Imitation, etc.); and Recycled parts (referred to as Used, or LKQ –
[Like, Kind, and Quality] or Salvage).
Most insurers have specific policies regarding the use of aftermarket
parts. These policies are often contingent upon the year, mileage,
condition, warranty, and state regulations. If non-original parts are
specified for your repair, you may pay the repairer the difference for
Most insurance policies support the use of recycled parts after the
vehicle is 1 or 2 years old. They must also be in equal or better
condition. Recycled parts are not generally available. All you need to
know is that if any recycled parts, regardless of their source, are not
up to specifications, Accident Pros will not use them. In the end, the
vehicle must be in the same condition it was before the accident
occurred. Any other result is unacceptable.
We all want a cost-effective repair. The insurance company would prefer
to repair the car for less money rather than more money. The repair
shop and the vehicle owner don’t want to waste the insurance company’s
money because it will drive up premiums. If a high-quality repair can
be done for less money, everyone is better off.
Why didn’t my airbag deploy?
Early airbag equipped vehicles had sensors in the front of the vehicle.
They would deploy the airbag(s) when a sudden deceleration occurred.
Over the years we have observed bags that deployed unnecessarily in
minor fender benders (much to the shock and dismay of the driver), and
some that didn’t deploy as they should have done. These newer systems
are much more intelligent. For example, a passenger side airbag will
not deploy if no one is sitting there. So if the airbag(s) didn’t
deploy, it’s because the technology involved determined that they were
not needed. If you were not injured, it would be unnecessary to deploy
Will my paint match?
Yes! Most of today’s vehicles come from the factory with a Base Coat
Clear Coat finish. The Base Coat is the color and the Clear Coat is a
high gloss protective coating applied over the color. When your car is
repaired, the paint (Base Coat) is matched to the existing color of
your car. It is then applied to the affected areas of the repair. After
applying the Base Coat, the color is checked one more time for match,
then the Clear Coat is applied. Most colors require an additional
procedure to achieve an exact match called a blend. In a blend, the
paint (Base Coat) used on the repair is shaded onto the adjacent
panel(s). This “blends” the new color into the existing. Once the paint
(Base Coat) is applied and the designated panels are blended, Clear
Coat is applied over the newly repaired surfaces as well as the entire
surface(s) of the blended panel(s). By Clear Coating the entire panel
being blended, you prevent a “Blend Line” from developing later in the
car’s life (a blend line occurs when the original paint starts to fade
and the new paint doesn’t, causing a visible color change from the new
to the old.)
Proper paint-matching requires a high level of skill and sometimes a
great deal of patience. Be sure you select a repair facility,
likeAccident Pros, that will take the time and has the expertise to
produce the most perfect match possible.
While your at it, can you fix the dent on the other side too?
Yes. but only if you pay for it! This question is one heard often by
body shop owners and managers. The truth is that shops cannot
legitimately and legally include non-acident-related damages in the
price of the repair. By asking this question, people are essentially
asking the repair shop facility to participate in defrauding the
Shouldn’t I go back to the dealer? That’s where I bought the car.
Your dealer may not be your best choice for collision repair. Many of
the highest-quality facilities in the area aren’t affiliated with
dealers. Your dealer generally has no unique edge in terms of
technology, techniques, or parts availability when it comes to
repairing your vehicle after a collision. This is not to say that all
dealers are bad, by any means, but some tend to emphasize numbers above
quality. You can sometimes feel lost in the shuffle. Quality control
and personal attention can sometimes be difficult for the big dealer
shop, as 30 or 40 repairs are juggled simultaneously.
Rather than automatically returning to your dealer for collision
repairs, we encourage you to be a careful shopper when selecting a
repair facility. Ask your friends, neighbors, and relatives about the
experiences they have had with collision repair, and select the shop
you think will provide the highest quality result.
Who is responsible for the repair work done?
The auto body shop. That is what makes it important to select a facility
that has properly trained technicians and is equipped to restore your
vehicle to its pre-accident condition.
Who should I contact if there is a problem with the repair?
First, the manager of the shop. We, as responsible shop owners and
stand behind our services and will work with you to solve the
problem. If your problem is not resolved contact the claims manager at
your insurance company.
Will my insurance company provide a rental car while my car is
If you are a claimant, the other party’s insurance company will be
responsible for providing you a rental car during the time of repairs,
if you need one.
If you are the insured party in the accident, you will need to check
with your insurance company to see if you have car rental on your
policy. If it’s not covered by your insurance and we will be working on
your car for over 3 days WE will provide you with a rental.
Who pays the repair bills?
You must arrange for the payment. Your insurance policy will state that
the insurance company will pay you less any deductibles or
Must I notify the insurance company prior to having the repairs done?
Yes. Insurance policies state that you must notify the insurance company
or your agent, file a report with them, and let them know where the
damaged vehicle can be viewed.
Why is pre-accident condition important?
Your vehicle may very well be your first or second biggest
investment…even if you are leasing. The costs of your vehicle and
maintaining its value makes pre-accident condition a very important
consideration in the repair process. We employ very highly skilled and
trained technicians. We follow industry standards to restore your
vehicle back to the condition it was before the accident(pre-accident
We also understand how important it is to maintain the value of your
vehicle. Whether you have financed or leased your vehicle there will
probably be a time when you will trade or turn it back in. If the
repairs were completed below standard, you will likely lose money. In
fact it may cost you money in the case of a lease.
Do I need more than one estimate?
The repair facility which writes the lowest estimate is not necessarily
the best place to have your car repaired. It is not normally necessary
to obtain more than one estimate on your vehicle unless your insurance
policy states otherwise. Normally for your convenience it may be best
to select our facility to assist you with your insurance claim. Our
reputation and working relationship with the insurance industry can
lessen the hassles and uncertainties involved with your claim. We work
with insurance claims on a daily basis and lets face it…you have more
important things to worry about.
Will I be forced to use the repair shop with the lowest bid?
The repair facility which writes the lowest estimate is not necessarily
the best place to have your car repaired. In fact, obtaining repairs
form the lowest bidder is usually not in the best interest of the
customer. When one considers the safety issues involved in collision
repair, as well as the considerable investment one has in his or her
vehicle, the value of quality repairs becomes clear. A modern, well
equipped collision repair center represents an enormous investment in
equipment, training and people. As is often the case with goods and
services, one gets what one pays for. Remember, the choice is entirely
up to you!
Do I have to take my car to the repair facility the insurance company suggests?
Generally no – unless your insurance policy states otherwise. It is your
vehicle and your responsibility to choose the repair facility you feel
most confident will repair your vehicle properly using the most current
repair technology. No one but you as the owner can authorize repairs on
your vehicle. You are ultimately responsible for all payments as well.
The process of “steering work” is also normally disapproved by most
insurance companies. Chose your repair facility wisely, and if you have
any questions, contact us to answer any other related questions.
Your estimate is higher than the one the insurance company wrote.
Your estimate is higher than the one the insurance company wrote. Will I have
to pay the difference if I want to bring my car to you to repair?
No, not normally. The insurance company is obligated to return your
vehicle to its pre-accident condition, and they are willing to pay for
a correct repair. The way modern vehicles are constructed, it’s often
difficult to see all the damage on their first inspection. Insurance
company adjusters typically include only visible damage in their
estimates. Suspected, even strongly suspected, damage is normally
When your vehicle is disassembled for repair, additional damage is
frequently discovered. A quality repair shop needs to point out this
additional damage to the insurance company and make arrangements for
the company to pay for the additional repairs required.
Why are estimates so different in price?
Whether your estimates are from repair facilities or insurance companies
it is very difficult to compare them unless the damages are very minor.
There are many reasons why they may at times seem very far apart.
Normally they are simply not estimating all the same items and
operations. This it not to say that either or any of the estimates are
wrong, but one shop may feel a hidden item is likely to be damaged,
based on past experience, and write it on the estimate. Another shop
may only write what is visible at the present time before the vehicle
is dismantled. What really should be important to you is that when the
vehicle is completed, it is safe and properly repaired…and did you
know…the final bills will most often be very similar.
Once an insurance company issues a check, am I responsible for any additional
Any estimate is just that – an estimate. An appraiser can only report
that damage which is visible. When additional damage becomes evident as
the repair progresses, a claim can be reopened and a supplemental
payment issued. In fact, most large collision repairs require at least
one supplement to the original estimate.
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